Privacy Policy
1. Information Collection
We collect information necessary to provide our digital services, including your name, email address, business details, and project requirements. This information is used solely for project communication, invoicing, and service delivery.
2. Payments & Deposits
To commence any project, a non-refundable deposit is required upfront. This secures your slot in our development schedule and covers initial research and design costs. The remaining balance is due upon project completion or as per the agreed milestone schedule.
3. Refund Policy
Due to the custom nature of our work, all deposits and payments are non-refundable once work has commenced. We commit to working closely with you to ensure satisfaction, but we cannot offer refunds for time and resources already allocated to your project.
4. Monthly Maintenance Fees
Ongoing maintenance, hosting, and support services are subject to a monthly fee. This fee is discussed and agreed upon before the launch of your project. Failure to pay monthly fees may result in the suspension of services, including hosting and support.
5. Data Security
We implement industry-standard security measures to protect your personal and business data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@kairostudio.co.uk.